Penta Hotel Brussels City Centre

• Marek Mladý★★★★★a month ago

  Stayed here for a conference, so I didn't pay for the room myself. I didn't feel the hotel lived up to its 4-star rating. There were many small issues that, when combined, significantly decreased the overall quality of my stay. ​The design of the rooms, corridors, gym, and toilets was very dark and badly lit, while trying too hard to be "cool," which I didn't find pleasing (though that is just my personal preference). ​I was assigned a connecting room with a locked door to the next room, and I could hear absolutely everything happening next door. There is very little privacy if you get this type of room. I frequently get assigned this type of room in hotels, however this was the first time I felt, as if I was sharing the room with someone. ​I appreciated being able to open the windows to let some fresh air in; however, the window seal was broken, making the room very cold and noisy. The poor little AC unit was absolutely not sufficient to heat up such a large room. ​I also used the gym. It was small, but functional. Since there were no windows, the air was almost unbreathable. And there were random holes in the ceiling, that decreased the overall appearance of the space. On the plus side, I appreciated the wide variety of equipment, and the free apples provided as a workout snack. ​I found it very odd that the hotel tries to be extremely ecological by not cleaning the rooms daily and removing in-room phones, yet still provides single-use stirrers for tea/coffee in the rooms and everywhere else. These could easily be replaced with reusable metal spoons for better sustainability and hygiene. ​The hotel tries to shame you into using the stairs by placing "motivational" posters next to the elevators. Meanwhile, the elevators are incredibly slow and take a long time to close the doors (even when you press the close button). Worse, the floor of the elevator doesn't align properly with the building floor, so my colleagues and I constantly found ourselves tripping when stepping in or out. I did, however, really appreciate the express elevator that only runs between the ground floor and the 8th floor. ​Since I stayed for a conference, we also used the meeting rooms on 8th floor. The lighting was very dim and flickering, making it almost unusable. The projector wasn't bright enough either, so if you were on the other side of the room, you couldn't see the details on the screen properly. This was the first time I've encountered these types of problems in a hotel event space, and the low quality caught me by surprise. ​On the bright side, the staff was very helpful and always approachable whenever there was an issue. It was easy to ask for more tea for the room when I ran out. Additionally, the breakfast buffet was large and diverse. I found myself trying something different every day, and the food was very good.

• Stefan Balasa★★★★★5 months ago

  ​We stayed here for three nights right after Christmas. The rooms are spacious with nice furniture; while the decor feels a bit dated and shows some wear, the beds and pillows were very comfortable. The large windows are a great feature, though the TV channels weren't working during our stay (despite the smart infotainment system functioning fine). One significant downside was the heating—it wasn't efficient enough for the winter cold, especially in the middle of the night. ​Service-wise, I had a mixed experience. On the second day, the hot water pressure in the shower became very weak. I informed reception, and while they promised to look into it, I never received an update and the problem was never resolved. This was disappointing for a 4-star establishment. Additionally, it was the first 4-star hotel I’ve visited without a phone in the room, which was confusing since the infotainment system still lists various internal phone numbers and options. ​On the positive side, the self-check-in/out process was smooth, and the lobby bar staff were very friendly. I also highly appreciated the 24-hour gym; it’s small but well-equipped. Breakfast was excellent—high-quality products, great coffee, and fresh juices, even if the selection was a bit repetitive. ​The location is great, with a lovely coffee shop right in front and a high-end shopping zone just 10 minutes away. Overall, a nice stay, but the room temperature and the unresolved maintenance issues were letdowns.

• Stephen Brown★★★★★3 months ago

  Excellent hotel and bar. Quality rooms. Really friendly staff, especially in the bar, which has relaxing sofas, pool tables and a really relaxing atmosphere. Very family friendly. Close to city centre and on main tram route. Highly recommended.

• Bohdan Shesternin★★★★★a month ago

  Stayed here for a few days and honestly really enjoyed it. The hotel is very beautiful and comfortable, located in a good and safe area of Brussels. The city center is around a 30-minute walk away if you take your time, and there’s also easy access to public transport nearby. The hotel itself has a really cozy atmosphere, with a bar and lounge area on the ground floor where I went almost every evening after walking around the city. It’s a super relaxing place with a great vibe 🔥 The staff were very friendly and welcoming, and they speak English very well, which made everything easy and comfortable. The room was clean and cozy, with a big comfortable bed and beautiful lighting, while the bathroom and shower were also very clean and well maintained. Overall, I had a great experience staying here and would definitely recommend it to others visiting Brussels. Solid 4/5 ⭐

• Charbel Gh★★★★★4 months ago

  Penta Hotel has a fun bar area, but the rooms were a disappointment. My room didn’t feel very clean and overall the room quality wasn’t great. On the positive side, the bar is lively and well equipped (billiard, babyfoot, darts, etc.), with screens to follow sports games. It does get very loud, but prices are reasonable and it’s a good spot if you want to hang out.

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