Hilton Garden Inn - Bradley Fair

Largest single room: 1 560 m² across 3 configurable spaces.

• Kimber Barry★★★★★a month ago

  The location was great! However, when we arrived the person working the front desk was dealing with a long line of people checking in. She was by herself, and everyone in line was incredibly patient. It took 40 minutes to check in a group of 7 people. She was not very polite with us, but I can understand the pressure to check in multiple big groups at once. The room was ok. Blankets were very thin, pillows have seen better days. The bathroom had marks in the tub and next to the trash can on the wall. I honestly would not stay here again, I'd rather go elsewhere. The breakfast was included in the rooms we purchased and the cook was very polite. However, the other person working was short with me when explaining how breakfast worked. I needed to ask a few questions like "is there any water available?" And her response was "it's right there you can pour it yourself." Referring to a metal carafe that is not see through so I'm not sure how anyone would know there's water in it. The hotel is a bit outdated and needs to be cleaned better. Walking trail close by was amazing!

• Will P★★★★★6 months ago

  Do NOT book here. It’s franchise owned not Hilton Corp owned. Filth. Marci said she’d send points. lol. Never. The owner removed coffee. The so called buffet is offensive. They use a scoop that’s carefully measure not to get a full egg yes it’s a manned buffet. Tv never worked. Kind employees has their Pitch down to lie for Omar the owner. Disgusted here. Vomit stains in tub. Great pitch from fr desk. No one picked up trash in halls 3 nights. Book at ONLY Corp owned not franchise. Omar’s wife knocked on my door 7:50 am to prob flip room. 100% of all doors slam shut. Very loud. Housekeeping allows dozens of doors. Called other HH site and coffee in lobby and Corp owned. Cheap soap Omar. You’ve been warned. 1 employee at night. Bad for a Hilton Garden.

• Heidi Townsend★★★★★6 months ago

  The hotel was pretty basic, the most attractive amenity was the view of the lake from our window. Other than that I would never pick this hotel again. The beds were not comfortable, breakfast was $15 per person, and worst of all there was no hot water. I went to take a shower and couldn’t get the water to turn hot. I called the front desk and they sent a maintenance man but he never came in and stated he would be right back but never returned. When I checked out I informed the front desk that there was still no hot water in our room and she informed me he had told her it just needed to fill back up. I get this is not a 5 star hotel but for $120/night I should have at least been able to enjoy a hot shower.

• Mary White★★★★★a month ago

  This was the single worst check in hotel experience I have ever had in my life. And we travel for work a lot. We went to check in and the lady at the desk was very rude and short with us when we asked about a price we had seen online. They don't price match....to their own prices. Which doesn't make sense to me but not her choice I get that. So we booked online like she told us we had to. An hour and a half later for us to still not have a room and have to leave and come back 3 different times to get our room before it showed up in her system. The rude condescending tone that she used the whole time though was actually the problem. We stay at Hilton hotels constantly. And I have never interacted with such a rude unhelpful employee.

• Matthew Phillips★★★★★7 months ago

  In my opinion, this hotel appears to be run down. The rooms are not well maintained, there was staining on the caulking in the bathtub, rust that came out of the pipe when I first turned on the shower. Additionally, the phone system advertises a bar and grill; however, they only have a buffet style breakfast with limited options. No bar and grill. No room service. It seems as though this hotel has seen its time and needs to be renovated. I am very disappointed for this being a Hilton property. The area is nice with lots of food options around and nicer buildings and shops.

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