La Quinta Inn & Suites by Wyndham Wichita Northeast

• Sara★★★★★a month ago

  I recently stayed at this hotel and overall, the experience was okay but definitely below expectations. On the positive side, the room itself was clean, comfortable, and nicely maintained. However, there were several issues that made the stay less enjoyable. We came as a group and apparently all of our rooms were missing basic items like towels, shampoo, conditioner, and body soap. In our room specifically, we had four people but were only given one towel, which was very inconvenient. This is something that should have been checked before guests arrived. The breakfast was very disappointing honestly, terrible. The coffee station in the lobby was also frustrating, as the coffee was often cold or completely empty. The hot water was never actually hot, and every time we requested it, it took about 30 minutes to receive it. They should put more attention for cleaning more often the coffee station and the breakfast area. The pool is also very small, which may be a downside for families or anyone expecting a more spacious area to relax. One important tip: try to avoid getting a room at the end of the hallway near the ice machine. It was extremely noisy, and we barely slept because of the constant noise. I will say, though, that one staff member was really kind and helpful, she made sure to take care of the issue with the ice machine outside our room, which we appreciated. Overall, while the hotel is not terrible and has some positives, it did not meet expectations, mainly due to poor service and lack of attention to basic details.

• Tena Arnold★★★★★6 months ago

  This hotel is very nice with great services. The employees were exceptionally nice and very willing to help out if needed. It was the perfect place as a halfway mark for our trip. The rooms were very clean and beds were comfortable however the pillows were lumpy and not comfortable but, nevertheless, the room was still very accommodating. They were very accommodating to our pet situation as well. The hotel was clean and the breakfast area was average breakfast but a clean area and well stocked of food essentials needed for eating. There was a snack area but cash is not accepted which in my opinion might be a downfall. The hotel is located in an area that is easy on /off the interstate with food and shopping nearby. The hotel also offers an indoor swimming pool and a fitness center as well.

• Johnathon Stoker★★★★★2 months ago

  Basic hotel b fast. Sausage, eggs, toast, etc. Beds are too soft for me. You can tell its an old hotel but they keep it clean. Indoor pool. One of the treadmills doesnt work. Dave and busters next door amd plenty of places to shop and eat close by. Good value for what you get.

• Melanie Folkerts★★★★★7 months ago

  The room was excellent...both clean and comfortable. The staff was pleasant. However, the breakfast on Saturday was a problem. Due to stomach surgery, I require protein as the main portion of the meal. While the waffles were great for some of the guests, the glop of sausage gravy - far more gravy than sausage - was simply not enough for me and others. Hardboiled eggs would not have been difficult...or bacon or sausage..something with protein! Other guests complained about the breakfast that morning as well.

• Cherie Krogsdale★★★★★5 months ago

  Upon checking in everything was great from there it was an absolute disaster. Our AC/Heating unit did not work and I had to manually reset it approximately every 4 hours and then every hour the following day. We were moved to another hotel room due to this inconvenience and upon entering the room the carpet was tore up, there was rust all in the bathtub, mold in the shower and dirty towels. We had to go and get our own clean towels. Then upon inspection, the mattresses were stained and completely disgusting! We ended up checking out early only to be treated with even worse customer service by Alissa at the front desk. Approached the front desk, asked for a manager only to be asked “What seems to be your issue?” Then stated we would wait for her to get off the phone and we stepped away from the front desk to wait only to reproach the desk upon her ending the call to answer 4 more phone calls and when I asked why I wasn’t assisted she said I stepped away. Even though I was in the lobby directly in front of the front desk waiting. I proceeded to ask for a manager and was told no manager was on duty even though the sign said “Manager on Duty”. I asked if she could contact her manager and she told me that she could only contact her on her personal phone and her manager would not speak with any guests. We still have not heard from a manager given our experience. Not only did I have this experience, a family member that also rented a room had the same dirty room experience.

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