Holiday Inn Express & Suites East Wichita I-35 Andover by IHG

• Melinda Forgit★★★★★a month ago

  ⭐⭐⭐⭐☆ I recently rented the conference room at Holiday Inn Express & Suites East Wichita I-35 Andover for my Uplift & Shine Boutique 5-Year Celebration. While the room itself was warmer than expected and the air conditioning needs attention, I want to recognize the outstanding staff for their exceptional service. Every employee I interacted with was friendly, professional, accommodating, and genuinely cared about making our event successful. When the temperature became an issue, the staff did everything within their control to help and were responsive to our concerns throughout the event. Because of the excellent customer service we received, I would absolutely consider renting this location again in the future. The staff turned what could have been a frustrating situation into a positive experience through their kindness, professionalism, and willingness to assist. Thank you to the team for helping make our 5-year celebration special. I hope the air conditioning issue can be resolved, as the employees truly deserve recognition for the outstanding job they do. Management you are doing a wonderful job! Thank you all again.

• Alex Nunn★★★★★a month ago

  Very disappointed with the condition of this room. While everything technically functions, the room appears to have been poorly maintained and was not cleaned to an acceptable standard before our arrival. There were multiple clumps of hair stuck to the walls and additional hair in the shower area, stains on the curtains, and in the bathroom which immediately raised concerns about cleanliness. Beyond that, there are stains and marks throughout the room, damaged doors with chipped paint exposing the material underneath, poorly installed or unfinished trim, damaged baseboards, loose pieces of molding left in the room, and what looks like unfinished repair work throughout. The overall impression is that the room was hastily put together with little attention to detail. One of the most frustrating design issues is the bedside lighting and broken toilet. The only way to turn the lights off is by using the bedside extension switch, but doing so also cuts power to the outlets, meaning you can’t charge your phone overnight without leaving the lights on. For the price paid, this room falls well below reasonable expectations for cleanliness and maintenance. I would not stay here again and cannot recommend it in its current condition. I even emailed management a week ago during our stay and no response.

• Cat Bradley★★★★★2 months ago

  The hotel never cleaned our room or brought us new towels. No empty garbage or even when we asked for towels they never came. The bathroom was dirty and the 1st frig was not staying cool. The frig had a towel in it to prevent water damage. The good thing is the breakfast. The breakfast was hot. And the green hair front desk lady was very nice.

• Cynthia Roseberry★★★★★8 months ago

  We are Unable to shower. The plumbing is incorrect so unable to use both hot and cold at the same time to make a nice comfortable temp. It either has to be freezing ot scorching hot. The USB outlets in the room are not functional. And there is rust in the bath tub around the meal bits. The pool is not functioning and is the complete opposite of heated although it is described as heated In the advertisement. There is no out of order sign. It is dirty, and unclean, the filtration system is broken as well. In my opinion this hotel is NOT fit to stay in. A cheap motel that has a function bed and shower is a better/ safer location to stay due to the inability to preform personal hygiene.

• Stephanie Inglehart★★★★★4 months ago

  Whatever you do, avoid this hotel. Dirty rooms with dirty/used sheets that tried to make it look like the bed was made, dirty bathrooms, trash on the floor. This wasn’t just our experience but many other families who were there also experienced this. Lots of us had to ask for a refund and drive home at midnight or find another hotel late at night after our kids competed that day. What a mess! One person was working on probably one of their busiest weekends with having KS State Gymnastics there. No cleaning staff. Nothing. I’ve never seen a more poorly run place in my life.

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