Hotel Ivy, a Luxury Collection Hotel, Minneapolis

• Brandon Wagner★★★★★a month ago

  I have to share that this is the BEST Marriott Brand hotel I have had the pleasure to stay at. The customer service from valet, front desk, to spa, to restaurant is TOP NOTCH. In these current times it is extremely rare to find excellent customer service but you will find it here with each staff member you interact with and I SO VERY MUCH APPRECIATE EACH AND EVERYONE OF YOU!!!! You have no idea how Amazing Customer Service is paramount for a business, they should all be rewarded. The rooms are SO CLEAN, beautifully decorated, and lots of space to move around in. The room has beautiful amenities meaning clean carpet, nice sheets, nice thick towels, everything is top notch!! The restaurant has amazing food and their wait staff is the best and friendliest you will find. They have an AMAZING gym with tons of equipment. I did not use the spa but the people there always greeted me on my way to the gym. The rooms are built VERY well so you do not hear the elevator or anyone next door, THANK YOU for that as well. Our family stays here 2-3 times a year for dance competitions at the convention center. 3-5 minute walk via indoor sky way and it is also a secure walk. Hotel Ivy has security in place for hotel entry via sky way and you need a card to operate the elevator. This is another great perk from the hotel. Absolutely the highest recommendation I could give for a Marriott Hotel. Thank you so much.

• Cassandra Butler★★★★★2 months ago

  I was really looking forward to my stay at Hotel Ivy given all the hype surrounding it, but unfortunately, it didn’t live up to expectations. As a Bonvoy Platinum Elite member, I’m accustomed to a seamless online check-in experience. However, I was still required to stop at the front desk, where I was met with some attitude and unnecessary complications. It didn’t set the tone I would expect from a luxury property. The lobby itself also fell short of that elevated feel—it felt more like a business center than a high-end hotel. While I did receive a room upgrade (which I appreciated), the room was quite dark due to surrounding buildings, and the artwork was noticeably damaged and crumbling. That detail, in particular, felt out of place for a property positioned as luxury. That said, there were definitely bright spots. My room service attendant was incredibly kind and personable—I genuinely enjoyed our conversation and wish I had gotten his name. The valet team was also outstanding: professional, friendly, and welcoming throughout my stay. The only downside there was the setup itself, as the parking situation felt chaotic due to the extremely busy street. Overall, while there were a few highlights, the experience didn’t meet the expectations of a luxury hotel. I left feeling disappointed and, unfortunately, wouldn’t choose to stay here again.

• Tina K★★★★★6 months ago

  My brother and I had a quick staycation and what a lovely staff. So very professional and kind. We ordered room service twice and everything was a 10/10. The room and view were spectacular and very clean and well stocked. Again Kudos to the staff, housekeeping stopped by and ensured we had everything we needed and greeted us. This is the type of service we all love. Great Job Ivy!

• Danette Sefcak★★★★★a month ago

  Way over priced for a ratty "party" dirty hotel. We stayed in the suite. No air conditioning, fan only, so we were hot and uncomfortable. So much deferred maintenance and dirty/shot out furniture that it's too much to list. $22 per day to park. $108 in taxes, $150 sec deposit and no acknowledgement of diamond status or parking available. When we arrived, our entire floor smelled like an active bong party. Was so bad it was even in our room. Do not even think about staying here. This hotel does not live up to DoubleTree or Hilton standards. The burger and fries were good. The front desk and staff at the restaurant and bar were helpful and friendly but obviously understaffed.

• E E★★★★★5 months ago

  I stayed at the Ivy for the convenience of going to the convention center. The rooms were clean but the best part is their bathroom. Nice huge tubs with a separate shower. Very spacious. The staff was also helpful with finding a parking ramp that was tall enough for trucks. She actually looked up the clearance for each ramp and gave us directions. Only complaint was the pillows. Just before this I stayed at the Hilton and their pillows were amazing. But pillows don't warrant a star so I'm giving this place 5 stars and I would stay here again.

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