Staybridge Suites Wichita by IHG

• A Sin★★★★★2 months ago

  If you’re passing through town and expecting a nice IHG property, this is not it. If you’re on the road working, this is the spot. Lots of construction/ road crews stay here. Our shower was broken and super dirty, there was popcorn on the floor from the previous guest, and the microwave and some kitchen lighting were inoperable. It looks like someone tried to remodel the room, but perhaps they were the lowest bidder. For instance you have to open the fridge in order to open the cabinet under the sink, where the trash and soap is. Missing outlet plates. The wrong color of caulk used in the shower and just spread all over. It was really surprising since we stay at multiple IHG properties a year.

• Super Cuts★★★★★a month ago

  The 3 stars is because of the harsh smell of paint and construction. It was not disclosed when I made my reservation. 5 + stars for Justin. I travel all over the US and he was 1 of the BEST consear I have ever had. When you walk in he greets you, when you coming out your room he greets you again, he doesn't just sit there on his phone. He is standing up and ready. Good job Justin

• Ethan Volk★★★★★3 months ago

  DO NOT STAY HERE! Reservation did not disclose hotel is under major renovations (See pictures in other reviews). They canceled some of our rooms 24 hours before we arrived, rooms they do have are not renovated (dirty, broken tiles, no HVAC controls, hole in bed). You have to walk across the street to another hotel for Breakfast / Gym. Front desk staff was nice though! IHG should not have a hotel which is, no exaggeration, a construction zone open to the public.

• Amy Jackson★★★★★4 months ago

  Hotel is under renovations, but not disclosed prior to booking. Unable to get refund due to manager not being in until late at night. No hot breakfast on property, have to go to the Holiday Inn next door to get breakfast. The hotel was dirty. Dirty sock in hall. Elevator was dirty. Carpet needed vacuumed. NO lobby area. They converted an actual hotel room into their check in/ lobby area and there is junk everywhere. Not organized or neat at all. Room was HEAVILY SMOKED IN. SMELLED VERY VERY BAD. Not able to provide a different room. The bed was made with no blanket. Only had a sheet and the decorative topper. Worst hotel experience I've ever had and I've stayed at A LOT. I went to get a blanket from the make shift lobby at 3:30am and there as a man passed out or sleeping in a chair holding a very large bottle of partially gone Crown Royal Whiskey and the manager acted as if that was totally normal. Manger said she would "try to" comp our room but did not.

• Jake Creighton★★★★★5 months ago

  I’ve been staying at this hotel for 6 years now - every month when I come to town. Their staff continues to amaze me. I don’t know how they find their people, but this kind of customer service is a thing of the past that we need to get back to. Always ready to help, always greeted with a smile, always down to earth professional. You might say it’s training, but I don’t think so. All of them are awesome in their own way. Britton, seems to be the newest addition to the family and another amazing hire! Well done Staybridge- Well done Britton!

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