Holiday Inn - Cleveland South/Independence

Largest single room: 9 000 m² across 15 configurable spaces.

• Michael Hengelsberg★★★★★4 months ago

  While the rooms are in the process of being renovated, there is still some dated appearance in them. Everything was super clean and the staff was very friendly. We were there for a conference and the staff couldn’t have been more helpful than they were. This is a great place for a conference, event, party or other social gathering.

• Mary K. Hosler★★★★★6 months ago

  Absolutely terrible experience — never again. My family booked this hotel because it was listed as a “stay to play” option for our youth hockey tournament. Big mistake. From the moment we arrived, the staff was rude to both the kids and the adults. I’ve been involved in youth hockey for over two decades, and I have never experienced anything like this. They managed to take not only our money, but also the fun out of the entire weekend for the kids — which is the whole point of these tournaments. The way they treated our group was unacceptable and completely unprofessional. And it’s not like the hotel itself made up for it. In our room, the heater/air conditioner wouldn’t shut off and was so loud my grandson said it sounded like a jet engine. The carpet was ripped and created a tripping hazard. One family had to switch rooms because the pull-out couch was stained with who-knows-what, and others were moved because their rooms smelled like someone had smoked in them. My best advice to the owner: if you can’t handle hosting families and youth sports teams, don’t sign up to be a “stay to play” hotel. You’re doing a disservice to the kids, the parents, and the tournament. Never again. If I could leave zero stars, I would.

• E M★★★★★3 months ago

  Great location but can be hard to find parking during evening due to lounge operating and banquet room inside hotel. Carpet on 1st laid poorly in hall with visible tripping hazard from raised surface. Room had trash left on desk and dead fly in window. Otherwise appeared clean. Bed was comfortable, pillows too soft and small. Handheld shower difficult to adjust, and centered on wall oddly, causing wet floor. Main complaint hotel wanted to enforce policy that was not listed on reservation on IHG. Demanded $150 deposit for incidental. Was supposed to get back up to 7 days after checkout when use debit and it’s day 10, still haven’t received. Front desk lady very dismissive, insisting on check in before 1am to avoid room released. Although not listed on IHG plus I requested late arrival after 3am due to storm in my area and I had 2 nights reserved and pre-paid. Took an hour to get in my room after filing a complaint. Would not stay here again. Too many other options in the area.

• Linz Tumwol★★★★★3 months ago

  We were not very happy with our experience for a few reasons. After getting to our room we hung out and wanted to order food from downstairs while we got ready. We tried to use the phone to call the front desk for information but our hotel phone didn’t work and the electrical was behind a wall so we couldn’t look at it ourselves. I called from my cell phone and the woman that answered didn’t care about the phone not working and didn’t offer to have someone replace it or fix it. We asked about ordering food and she said we can order online and they will bring it up. We asked for extra blankets bc there were none. She had an attitude and was in a rush to get off the phone. We tried looking on the website to order food but couldn’t find where to order. We called the desk again and the same woman answered and said we have to use door dash or come downstairs to order. She didn’t mention this the first time and still had an attitude. Just very non informative and acted annoyed. We booked a suite which appeared nice initially until we found used nicotine gum in a wrapper behind a chair. The room was also very empty. One small garbage can for the entire room. The decorative pillows were stuffed in a closet already so the room appeared unfinished from cleaning and setting up. The lighting was a bit off. I will say the bed and sheets were clean and very comfortable. There were enough tables and seats which was nice bc we were playing cards. But for $277 a night, it’s a no go for coming back.

• Laurie Luke★★★★★3 weeks ago

  I didn't get the ladies name, but there was a lady here, I think it was Shelle. She was completely awesome. United Airlines screwed me over with a last minute cancelation and gave me a voucher which didn't work. She was absolutely amazing. Sorted me out with a last minute room.

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