Grand Hyatt San Antonio River Walk

Largest single room: 30 906 m² across 41 configurable spaces.

• Elizabeth Barrett★★★★★a month ago

  We always stay at the Grand Hyatt when visiting San Antonio. We tried staying at another hotel one time and ended up canceling there to stay here instead. We always receive friendly service at the desk with the exception of this morning. The desk attendant seemed very annoyed that I was asking questions and impatient. That said, everyone has bad days and since we have never had that experience with anyone else at the Hyatt, I think it was a one off. We have an autistic son who has sensitivities to sound and bright lights so we were put on the 21st floor in an ADA room to accommodate him. The view is always stunning to see. Housekeeping was so nice and brought us the extra pillows and towels we requested within 15 minutes. They cleaned our room and even folded my son's blanket on the end of the bed. As for valet parking, I wish it was not so expensive to park at the hotel as a guest since we are already paying for all the amenities but I will say, Patrick and Luis have been the valet attendants at least one day out of every stay we have had and they are phenomenal. Patrick helped me clean up a small spill in my car before he even parked it. They are always very fast in getting our car to us and helping us unload. They are friendly and take a genuine interest in our lives and safe travels. Overall, this is a fantastic place to stay with the convenience of being able to walk around and explore the city. I do wish the pricing was a little more consistent and that I did not receive a bunch of miscellaneous charges upon check out that end up totaling an additional $150 usually. With that in mind, the pros outweigh the few small things and we will definitely be back.

• Carissa McDaniel★★★★★a week ago

  Everything was really amazing. The suite was beautiful and big enough to make our family feel comfortable. Every staff member from check-in to check-out, all the dining, etc. was extremely kind and accommodating. The valet guys (Kevin, Anthony, & Joseph) were incredibly friendly, helpful, and fast without making us feel rushed. Thank you to the entire staff for making us feel welcome and making our trip something we will remember for a very long time.

• Cynthia Thuong Truong Ramos★★★★★5 months ago

  We had a great stay at Grand Hyatt River Walk San Antonio. Service was great from even before we arrived to the checking in at the front desk to taking our car from the garage when we left. Stacy, who answered me questions before our arrival to the young lady who checked us in at the front desk (my bad, I forgot her name but it started with an "A") to the housekeeping and valet staff. They all made us feel welcome and special. I also loved the quieter vibe here and the amenities in the room. we used GOH and everything was great. We were upgraded to an executive suite, had free breakfast, late check out, free self parking and there was no destination fee. Highly recommend to travelers who look for place to stay in downtown San Antonio.

• Michael Amos★★★★★2 months ago

  We stayed here for a weekend on business, and for a hotel charging $250+ per night, I expected a better overall experience. First, I do want to say the staff was very nice. Anytime we had a question, someone was available and willing to help. That part of the stay was good, and I do not want that to get lost in the rest of the review. The room itself was clean, spacious, quiet, and away from the city noise. We were on the 22nd floor and had a great view, which we really enjoyed. The room also had extra seating, and the TV had a good selection of free viewing options. The shower had extremely strong water pressure, almost like a pressure washer, which was not necessarily a complaint. The tub was nice, though I personally would have preferred a walk-in shower. The bathroom counter was also pretty high, which may be an issue for shorter guests. The location and access were excellent. Getting to the River Walk, the convention center, and the Rivercenter Mall was very convenient. That is definitely one of the strongest points of staying there. The bigger problems were with upkeep and follow-through. There was trash left in the hallway for a couple of days. I also reported sticky liquid spilled in one of the elevators, but it was not cleaned up. Several outlets at the desk did not work properly, so I had to use an outlet across the room. The room also had very poor airflow even though the AC was working. We later found out we could have requested a fan from the front desk, but no one told us that, so we ended up buying one from Target. Parking was another major frustration. A whole level of parking spaces in the garage was blocked off for power washing, but it either never happened or was not noticeable. Guests are charged $55 per day to park in the hotel’s garage, while the sign at the gate said $49. The front desk told us to keep one room key and use it to exit the garage, but that did not work. We had to press the assistance button and then got questioned while the system tried to charge us another $28+ just to leave. They eventually let us out, but the whole process was unnecessary and frustrating. In retrospect, I believe registered hotel guests should be able to park for free, or at the very least have parking included in the room rate. I understand charging the general public to park there, especially downtown and near the River Walk, but guests are already paying a lot of money to stay at the hotel. Adding $55 per day just to park in the hotel’s own garage feels excessive. The escalator down to the river level was also not working, and the in-house food options were pricey. I understand that some checkout charges are city, county, or other required fees and not fully controlled by the hotel, but the final cost still adds up quickly. Overall, the location is excellent, the room was clean, spacious, and quiet, the view from the 22nd floor was great, and the staff was very nice. However, the experience did not fully match the price. For what we paid, I expected better maintenance, clearer parking communication, and better follow-through on reported issues.

• Isabella★★★★★5 months ago

  The experience overall was great. We used valet parking and they were amazing. They parked our car right up front and were very kind and helpful. Special shout out to Patrick and Sonte. Patrick was amazing. He was running to help us everytime we were leaving or coming in. Sonte was also wonderful. She always found us the best parking spot so security could keep an eye on the car.

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