Basie Ballroom

• Michelle Yadon★★★★★2 months ago

  Edit: A manager called me again and said that on their end from a door test, it shows we didn’t close the door. She offered to send me a phone charger. I understand what they are saying. We did check the door and the door lock was clearly out when we returned which it wouldn’t have been if we just closed it. Our things were gone through. I will not be staying at this hotel again. But I do wish them the very best. Edit: Yes, please feel free to reach out to me and I will update my experience here after our interaction. My best friend and I stayed here in May for one night as we were passing through KC. It was very clean, beautiful, and a great location. I love Marriott’s. We got to the hotel around 3pm in the afternoon and left around 4pm for dinner. When we got back to our hotel at 10pm our room had been broken into. We didn’t have any valuables in our room so only a phone charger was taken. Our things were all over the room. We called the front desk and they put us in another room. They were very quick and we appreciated that. We asked for a refund the next morning. The manager told us they did a lock test on the door and we didn’t lock the door correctly so they would not be offering a refund. We are both obsessive type A girlies, so we did double check the door when we left and we know the door was locked. We didn’t argue with him in person and left. The evening was scary staying there after the break in and we felt unsupported by this interaction. It felt like a white man telling two women that they made a mistake, so there would be no support after all of our personal belongings had been gone through. I was not impressed by the lack of support and concern.

• Lane Bonney★★★★★a month ago

  Very nice hotel in a great location although parking is very expensive. $110 for 3 nights… A/C had trouble keeping up in the room as well and was often 6-7 degrees above what it was set at. Elevators to the parking garage are very clearly old and in need of updating. On the bright side, room was clean and comfortable and had a great view from the 17th floor. Everyone was friendly and helpful.

• Nabelle★★★★★3 weeks ago

  My family and I enjoyed our stay at this hotel during the world cup. It is a very big hotel with 2 towers connected by a skywalk. Members of staff were very pleasant and accommodating. We were allowed to check in earlier around 11am and the front desk provided water anytime we asked. Clean quiet rooms and daily housekeeping.

• Crystal N★★★★★2 months ago

  This is one of the best hotels we’ve stayed at and we travel a lot (surpassing 1,000 nights Marriott, 500+ Hilton, and 200+ Hyatt) so we always compare hotels from customer service to overall look of the hotel lobby, bar, restaurant quality to hallways, rooms and bed comfort. Front desk staff super friendly. The girl who greeted us when we checked in had the best disposition. Even the valet The Bar at this hotel is the best - so many TVs all around and large size TVs to watch games. Bartenders are super friendly and outgoing. Food selection was good. Hallways were clean and in good condition, rooms were clean and comfortable. Location is great, just short walk to Power Light district and Crown plaza to many restaurants in the area.

• Tweety Cat★★★★★2 months ago

  This is a nice place to stay in the city. Very comfy and spacious rooms, and the staff were friendly and helpful. The only reason I gave it four stars was the parking was a bit of a hassle. We had gone to lunch after checking out and when we returned, the parking pass had expired even though it was not close to being a 24 hour period. If they want to end the parking pass as soon as you check out, they need to pro rate it for that last day instead of charging for a full day.

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