The Fontaine

• China Vidal★★★★★3 months ago

  The hotel is probably a nicer 2.5/3 star hotel. The room was a standard king room with tiny balcony facing a house living room. Was a little odd but essentially don’t get a balcony thinking you can have privacy to relax. You won’t. You’ll be facing a homeowner. The woman at reception wasn’t very happy to be there and they offer you “rewards” for booking directly then don’t offer them in person or try to stand behind them. If it’s a “high end” hotel the rewards should be offered at check in. They should be in the room or something not a weird “hi can I have my free thing you offered me for spending $375 on a room for 12 hours.” We prepaid for parking but it still was an issue. Kept getting locked in the garage being asked to pay $20 every time we wanted to leave. We also were overcharged for parking based on my reservation. The showers were cold, the ac wasn’t. The elevator was down so it was constantly a wait to get to your floor. Bo designated area for dogs even though they’re pet friendly (or was never told about one.) Just a very lackluster experience for what is branded as a lux hotel.

• Tim Pingelton★★★★★3 weeks ago

  I have no relationship with The Fontaine hotel other than hosting a 2 1/2-day conference there. From Jashae and Tamara at the front desk, to Ryan, Lorenzo (and his crew), to Alex and Ali, hotel staff helped me with many details to make for a smoother time for me and impressed attendees. I don't know if employees are told to say this, but I heard "I got you" many times as staff helped me get AV set up, people checked in, and set up/break down of meeting spaces. Really! The whole facility is clean and interesting, but the staff all seem to be on the same vibe of really working toward a good experience for guests. Thank you!!!

• Michael Bruchmiller★★★★★6 months ago

  This is a nice hotel with nice rooms. The front desk staff and valet were both nice and helpful. Their breakfast was a little pricey, so we chose not to eat here and instead found some really good restaurants to go to. We had a balcony room on the second floor and really enjoyed it minus a few issues. The housekeeping was not good. They did not clean anything in the room, made the bed and changed the towels we had left on the floor. We never saw housekeeping, so on the second day we requested from the front desk to please do a FULL clean on the room. We had ordered the chocolate dipped strawberries and fresh cookies as part of the reservation. The strawberries were gone the first night we stayed but the plate was never removed from the room. They charge every night for the strawberry and cookies but you only get it the first night you check in. We also had other trash that was also never removed from the room. The toilet was never cleaned while we there and the floor was never cleaned. There was never hot water in the bathroom sink and the shower you had to turn on only hot water to get any hot water. That is the only complaint I have on the room, or I would have given it 5 stars. The location was great, it's within walking distance to lots of good restaurants, bars, and shops. And the hotel and room are really nice, luxurious. I would stay here again, but hopefully they get better housekeeping before I come back again.

• Edward Hurwitz★★★★★4 months ago

  The location is top-notch as it’s hard to beat the Country Club Plaza. All personnel were friendly. The room seems clean, but went to call the front desk and found the phone sticky. Nice decor, but the room’s furnishings were a bit shopworn. No coffee maker, microwave or pen and paper were in the room. The hair conditioner in the shower was empty. As others have mentioned, there is an odor that at times permeates throughout the facility. The service and food in the bar was good, but the floor in the bar shakes which is very disquieting. I sent the “reservations team” two emails asking for a room on a high floor (the hotel did not appear to be too booked) and never heard back, but did get a room on the third floor with a nice view of the parking ramp entrance. Overall, the hotel may be ok for some, but could be much better for most. I’m not likely to be a repeat customer.

• Ashley W★★★★★5 months ago

  This has become one of my favorite hotels. We booked a room for the NYE party and were not disappointed. The minute we entered the hotel we felt welcome. The lady behind the desk at check in was so polite and accommodating, I am sorry I didn't catch her name. All the staff were very welcoming from the desk clerks to the restaurant wait staff. The only issue was the valet service was a bit confusing to those who don't regularly use valet. There was no one outside to guide or take our car. The cars that night were backed up to the street waiting to be taken away. After finally finding someone who worked with the valet service they admitted everything was backed up and they appeared short staffed (maybe because of the NYE event). Other than that, everything was perfect. The food was excellent, the beds were firm and pillows perfect. Clean linens and the rooms appeared well looked after. I can't say enough of the walk in shower and the space of the room and bathroom. It was all above and beyond. We will definitely book another stay at The Fontaine in the future!

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