JW Marriott San Antonio Hill Country Resort & Spa

• Lirio Guillen★★★★★2 weeks ago

  We are Marriott Bonvoy members, and we love the brand. Usually, we haven't had bad experiences at any hotel, but this hotel made me give it 3 stars for the following reasons: 1. We were eligible for an upgrade, but we received the same type of room as we reserved. 2. I guess summer had started, and the hotel was overcrowded. We checked in at 3:00 pm on Saturday, and all pools were packed. We expected the hotel to be fully booked, but it seemed to be at 100% capacity. 3. If you want to have dinner, you need to make a reservation in advance; otherwise, you're unable to dine at the steak restaurant. The other restaurant has around a 30-minute or longer waitlist. And even when we got a table and ordered food, our meals arrived 45 minutes later. 4. If your kids enjoy frozen drinks, make sure they get all they want at the pool because no other bar or restaurant offers frozen drinks. 5. Every trash can was full. I would like to mention that everyone we spoke with was kind, very respectful, and provided great customer service, just.

• Elijah Rea★★★★★a week ago

  We've stayed at a lot of JW Marriott properties over the years, but this visit to San Antonio stood out in a way I didn't expect — and it all started with Grant Newton. We'd barely gotten our bearings on the property when Grant came over and asked if we needed help. Within minutes, he had us loaded up in a golf cart, pointing out every corner of the resort like someone who genuinely loves where they work. He didn't just rattle off directions, he told us little details about each area, made sure we knew where everything was, and made the whole place feel approachable and exciting at the same time. What struck me most was how unhurried he seemed. He wasn't just checking a box. He was present, warm, and genuinely invested in making sure our trip started on the right foot. It absolutely did. Grant is the kind of person who reminds you why hospitality is supposed to feel personal.

• Kim Gonzales★★★★★a month ago

  Our stay at the JW Marriott San Antonio Hill Country Resort & Spa was truly an incredible experience from beginning to end. The resort is absolutely beautiful, peaceful, and so thoughtfully designed. Everywhere you look feels welcoming, relaxing, and luxurious without ever feeling overwhelming. What stood out the most was the genuine kindness and professionalism of the staff. Every interaction felt warm, sincere, and welcoming. You can tell they truly care about creating a memorable experience for their guests, and that level of hospitality makes all the difference. The property itself has something for everyone; whether you want to relax, enjoy time with family, recharge, or simply take in the beautiful surroundings. The pools, lazy river, restaurants, and outdoor spaces were all amazing and very well maintained. Even with how large the resort is, it still felt calm, comfortable, and inviting. What made the experience even more special was the atmosphere. There is a sense of warmth, care, and attention to detail throughout the entire resort that makes you feel valued and appreciated as a guest. It was the perfect balance of fun, relaxation, and luxury. We left feeling refreshed, grateful, and already looking forward to coming back. The JW Marriott San Antonio truly created an experience that was memorable in all the best ways.

• Jeff Stricker★★★★★a month ago

  Our recent Mother’s Day weekend stay at the JW Marriott San Antonio Hill Country Resort & Spa was nothing short of outstanding. From the beautiful atmosphere to the exceptional hospitality, every detail reflected JW Marriott’s commitment to creating a serene and luxurious environment where guests can truly relax, be present, and enjoy meaningful moments together. What made our experience especially memorable was an incredible employee named Chelley. From the moment we checked in, she went above and beyond to make our family feel welcomed, valued, and cared for. She thoughtfully arranged for most of our group to stay on the same floor or as close as possible to our family and friends, which made our weekend together even more enjoyable and convenient. Chelley’s compassion and attentiveness truly stood out. Chelley made sure accommodations were made so a member of our group could bring the food she needed into the pool area. Her kindness, understanding, and willingness to help meant more to our family than words can express. As an added personal touch, Chelley left a thoughtful welcome note in our room that instantly made our stay feel even more special. It was such a genuine gesture that perfectly reflected the warmth and elevated hospitality JW Marriott is known for. The resort itself was peaceful, beautiful, and the perfect setting for a family getaway, but it was the exceptional service from employees like Chelley that truly made this stay unforgettable. She exemplifies what true hospitality should look like — professional, compassionate, attentive, and genuinely caring. Because of this experience, we will absolutely be returning in the future. Thank you to Chelley and the entire JW Marriott team for making our Mother’s Day weekend so meaningful and memorable.

• Dominic Hesano★★★★★5 months ago

  We had an excellent stay at the JW Marriott San Antonio and the service across the entire property truly stood out. From the moment we arrived, Giovanni at the front desk was welcoming, professional, and made check-in feel easy—especially appreciated on a busy stay. Renne in Reservations was also fantastic and helped everything come together smoothly, which makes a huge difference when you’re coordinating plans. On the dining side, we loved both Fiamme and 18 Oaks Steakhouse. At Fiamme, Ayham was awesome—friendly, attentive, and made the experience feel personal (and the pizza was exactly what we needed). 18 Oaks was also a standout with a great atmosphere and an excellent meal. Big thanks to Giovanni, Ayham, and Renne for taking such great care of us. We’ll absolutely be back.

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