Hotel Indigo San Antonio-Riverwalk by IHG

• H B★★★★★2 weeks ago

  My son and I stayed at Hotel Indigo San Antonio Riverwalk over Memorial Day weekend, and once again, the experience was exceptional. From the team member who took my reservation call to the management team, everyone was welcoming, professional, and genuinely kind. We knew we would be arriving late, so I called ahead, and not only were they accommodating, but they also made sure we had a room that was easy to access and unload safely. After a long drive, that level of thoughtfulness meant a lot. As a parent of a neurodivergent child, I especially appreciated the patience, understanding, and kindness the staff showed throughout our stay. Every question was answered with care, and securing a late checkout was effortless. This wasn't our first stay here. We also visited over Easter weekend, and the hotel even organized an Easter egg hunt for the children, which was such a thoughtful touch. It's clear that this team goes above and beyond to create a welcoming environment for families. Hotel Indigo consistently makes us feel valued and cared for. We will absolutely be back and highly recommend them to anyone visiting San Antonio.

• Abi Grace★★★★★a month ago

  I recently stayed on Monday for the spurs game. When I walked in the environment was very inviting and spacious. The check in process was so smooth and seamless. Alicia at the front desk was friendly and made things easy. She also gave some good recommendations for things to do before and after the game. The rooms were very comfortable and I especially enjoyed the views of downtown San Antonio from my window. The drinks at the hotel bar were good and convenient when I wanted a drink without going anywhere. I recommend this hotel to anyone who needs a great place to stay in San Antonio.

• Emily Dupree★★★★★3 months ago

  A stunning Spanish-style villa in a prime Museum Reach spot! The local art and river views are beautiful. Our only hitch: the pool-side room stayed loud until 10 PM (tough for our 8:30 bedtime). However, the staff was amazing and let me hit the gym early since I was quiet. A unique gem! Kind staff! Gym NEEDS way to clean equipment. There are towels for users but nothing to wipe anything down. Needs more cups for water.

• Todd Kevin★★★★★3 months ago

  Overpriced. Not recommended. Everyone at the hotel is nice. But for $325/nigbt the room was dirty with gnats flying around. There was hair clearly visible inside the shower, in the chair and on the bed. We left for the day to a waterpark and at 11:17 I asked for housekeeping to address this. We returned at 6:30 to the same room we left. I went to the front desk to discuss and at least ask for clean towels because everyone was wet and tired and needed to shower before leaving for dinner. I was told someone would bring them up. That took another 45 minutes. So we canceled our dinner plans and just ordered door dash. Then I spent another hour on the phone with guest relations. Since they could not make contact with a manager I was told there would be a resolution and I requested to cancel my following nights reservation by the end of the day. Well that never happened crickets. However as a response at 8:30pm housekeeping shows up to clean the room. By then everyone was showered, disgusted and just ready for bed since our evening plans were ruined. There’s no complimentary breakfast like I see at most IHG properties. I paid $3.25 for a cup of orange juice. At the time of me writing this review I STILL HAVE NOT HEARD BACK FROM GUEST RELATIONS REGARDING A RESOLUTION. I was told I hear back by end of the day. So I’m checking out early to find a better property which actually cost less than this room. I’ve always had great experiences at Hotel Indigos. I’m extremely disappointed after being charged $1000 for 3 nights.

• Pete del prado★★★★★3 months ago

  First of all the room was spacious the balcony was beautiful but I think I picked the wrong room, I wanted the balcony facing the Riverwalk I guess I didn't read the descriptions correctly I got the room with the balcony facing the buildings.. and the room that we had for some reason when we turned on the AC it gave out an ugly smell like wet towels my kids couldn't stand it.. and the valet parking play seriously expensive $55 a night I just paid it one night and the other nights I just parked around the corner that's crazy! I wouldn't recommend staying there anymore next time I will look for another hotel and this time I will read the description correctly!!

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