Hyatt Regency Cleveland at The Arcade

Largest single room: 7 000 m² across 14 configurable spaces.

• A Edwards★★★★★a month ago

  Beautiful hotel. Overall, I had a great experience. Upon checking into my room, I noticed there was no toilet paper. I called the front desk and spoke to Anthony to send some up, but nothing happened. The next morning, I asked for toilet paper and spoke to Jena before my meeting. When I returned to the room later that evening, there was still no toilet paper. I went to the front desk, and finally, Mekai provided me with some. My issue isn't the room not having toilet paper, but the number of times I had to request it before it was finally provided. That in itself says a lot. The food at the on-site restaurant was wonderful.

• Rosa Ubaldo★★★★★a month ago

  Stayed here for a couple of nights on vacation and had a wonderful experience. The service was so friendly and helpful, everyone was so kind. The location was perfect. Right in the middle of downtown and I was able to walk to so many great restaurants and shops and attractions and felt safe doing so as a solo female traveler. The rooms were comfortable and clean though a little dated. I got an arcade facing room and the view was awesome. The only reason I knocked a point off was this: the window coverings were those wooden slats so they didn't block light super well and a few of them were broken and wouldn't stay closed and then the other windows in the room faced the parking garage next door so light pollution was a little brighter than a standard hotel room. I always travel with a sleep mask so I wasn't too bothered but putting it out there for others.

• Carl G★★★★★8 months ago

  Stayed here on a Saturday night. I went across the street and watched a show at the house of blues. I used the valet service, and AJ was very helpful and took care of my car. The hotel is very unique, the lower levels are commercial business, and the upper levels are hotel rooms. The interior finishes and architecture are awesome. I ate at the bar / restaurant at the rear of the hotel for a late dinner, and the waitress served a great pizza, and I watched football on one of the TV's. The next morning I ate breakfast at the restaurant in front of the hotel and it was awesome. The whole experience was great, not cheap, but you great what you pay for, and I can't wait to go back. I should mention there was a wedding going on the night I stayed and I couldn't hear any of it. I had a suite and my room was very quiet.

• Tyler Zubkoff★★★★★2 months ago

  We had a great stay overall and rooms were clean! The only issue we had was with the valet parking it took over 25+ minutes for our car each time, and no one asked us if we needed help standing outside, but management at the front desk were understanding and very helpful from check in and check out. The arcade is beautiful and I’d highly recommend staying here just park at another location if possible or you plan to use your car.

• That Hungry Panda★★★★★6 months ago

  A few things to note before you book: 1. There is no free hotel parking. The lots nearby will be roughly 20$ a night. Really my only criticism. (Seriously billion dollar hotel chain yet 0 parking). 2. If you stay in the "arcade" side, make sure there isn't a reddit venue as the noise can and will radiate into you room. 3. Make a free Hyatt account to get like $50 ! night off. AAA discounts too. Rooms were clean, check in was easy and efficient. Nice view of the arcade building. Bathroom was spotless, and not even a single bit of grime noticeable.

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