Hilton Garden Inn Cleveland East / Mayfield Village

Largest single room: 6 400 m² across 18 configurable spaces.

• Kent Engelmann★★★★★3 months ago

  Overall, very nice. The check in was pleasant and easy. The room was clean and comfortable. The hamburger we had was cooked well and tasted great. Negatives: The spa was empty, closed for some reason. This was disappointing as the wife and I were looking forward to relaxing in it. The fitness room was okay. I used a walking machine and the weight machine. I generally use free weights/dumbbells. Though they had a rack for the dumbbells, they had no dumbbells. Two walking machines were out of order. No free breakfast.

• Derrek Warden★★★★★a month ago

  Hidden location it seems. Gotta play close attention to the signs when arriving. It is right next to a busy highway and loud. My digital room key didnt work on arrival. Went downstairs. Given physical key by front desk. It didnt work. Hotel staff unlocks it with laptop after taking physical keys back. I ask if digital key now would work, he said it should. Next morning I leave and come back. Surprisingly the digital key still did not work. Go back down to the front desk where they make me a physical key and ask if I could get a room change if it didnt. He said couldn't and that they are fully booked. Great. Fortunately the physical key worked. This time. Over the course of my stay I had to get new keys 3 to 4 times. As for the room itself? Outdated. Great grandpa would've called it luxurious. The shade on the window didn't even cover the entire window. Didn't feel very private and the sun lit up my room like the 4th every morning. Staff are friendly. Helpful even - though might suggest when there is a door issue maybe make sure the customer doesn't have to do repeat visits to the front desk the first time. All in all - if you spend a great deal of time and money at hilton properties like I do, this maybe don't make this property your first choice.

• Craig Recker★★★★★3 months ago

  Overall, I had a good experience staying here. The room was clean and the staff was very friendly and helpful. The only downside was that the TV in the room was very small for a hotel room, which made it a little harder to relax and watch anything comfortably. One tip for future guests: I highly recommend getting the breakfast voucher when booking your room. They do not offer a self serve breakfast, and paying without the prepaid voucher can end up costing more. Despite the small TV, the stay was comfortable and the service was great. I would stay here again.

• Kevin Adams★★★★★4 months ago

  2/14/2026-I called ahead and was told yes they have a hot tub. Upon arrival the hot club was closed ( looks like it had been for awhile) and under repairs. The room key cards did not work on 2 of the outside entrances so had to walk around to the front. The only working ice machine was on the 4th floor. The shower pressure in our room was horrible, the shower would shut completely off for 15 seconds then come back on cold then warm back up only to return to a dribble and shut off again. We asked for more towels the 2nd morning and we were told they only had 1 towel available for the two of us. The bed sheets were not put on correctly and we had to remake the bed. The hotel was clean and the restaurant food was good ( cash only or charge to your room no credit card) but the infrastructure of the hotel needs updates and repairs. I would not recommend this hotel and until I find out if these are franchise owned I will not be using this chain again. Very disappointed for a romantic weekend getaway.

• Chuck Watlington★★★★★5 months ago

  I've stayed at this Hotel in the past, and they always have great service and a wonderful staff. I grew up in Mayfield Hts., But I moved to South Florida 48-years ago, so I lost my skills at driving in the snow. I had a reservation for 3-nights, and I was only 5-hours from reaching Cleveland by car. Before I left my overnight hotel in Louisville, KY., I watched the Weather channel and saw that Cleveland was hit with 10" of snow. Since it was the day of my check-in, I knew it was too late to cancel my reservation. So I called their front desk and spoke to Mike. He was incredibly honest, and shared information that most front desk staff would NEVER share with guests. He said that "Honesty is always the best policy", and that unfortunately, the hotel had a 3rd Party contract with a HORRIBLE Snow Plow Service Company. That was completely unreliable, and didn't show up half the time they were called. Plus, their parking lot was full of snow and they were at the mercy of unprofessional Snow Plowers. Mike went over and above to "do the right thing", and he approved our last minute cancelation, and credited back to us our Hilton Honors points. Honest, professional, and courteous Hotel desk Staff are hard to find today. I applaud Mike and his staff at the Mayfield Village Hilton Garden Inn. Thank you Mike, and we will always stay at your hotel in the future.

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