Seattle Marriott Bellevue

Largest single room: 6 240 m² across 17 configurable spaces.

• Hannah Langendorf★★★★★a month ago

  Overall had a great stay, until checkout. We were here for my toddlers surgery at Seattle Children’s hospital. Parking is right down the street unless you choose to valet, we only stayed one night so we didn’t pay the extra $50. Hotel is close to lots of great food, we walked to Din Tai Fung which was about a half mile away. Hotel staff was very friendly and helpful, my son actually broke some glass in our room and housekeeping was quick to come clean it up and bring us slippers. The downfall is if you leave something behind. I left my brand new kindle colorsoft in the bed in the rush of leaving for surgery the morning of check out, once we got back home that same night, as I was unpacking, I realized I left it behind. I immediately called (mind you, this is the day of checkout) and the front desk was entirely unhelpful. They directed me to report it on a website and gave me their hotel code — said to give them up to two days to get back to me. They wouldn’t transfer me to head of housekeeping to identify who cleaned the room and if they had found anything. Now it’s been days and I’ve just been notified through the website that nothing was found. That’s simply impossible as that’s the ONLY time my kindle was out of the bag. If I had the chance to speak to the head of housekeeping when I first called this could’ve been resolved and felt more personable. Now I’m left without a $300 kindle and a bad taste in my mouth from this hotel.

• Johnny Swanson★★★★★a month ago

  I stayed here for a business trip. I can't believe this is considered a "4 star" hotel because other than the nice lobby, it didn't feel like it. For $300/night, I expected more. None of the workers offer to help you with your luggage upon arrival. Most of the front desk receptionists had this unfriendly and unwelcoming vibe, sometimes bordering on rude (some were nice, but many appeared bothered to be talking to guests). When checking in my receptionist didn't ask what kind of room I prefer (despite it being a 4 night stay), and put me in a 4th floor room directly facing another building, so no view at all. There are 17 floors and I checked in at the check-in time, so I believe they could've given me a higher floor. Parking is a total rip off, but thankfully I was actually able to park on the street for free every night here with no issue. I just wish the receptionist had mentioned that there is free street parking instead of making it sound like the only option is to pay a ton of money. The room itself was fine but nothing special. No lotion in the bathroom. My biggest complaint was that the shower temperature could not be set to be cold (I like to take cold showers). Also the shower temperature would sometimes not even be consistent. Also I didn't like that the window can't be opened at all. The gym was nice, as was the lobby. One time in the gym though the water was empty and needed to be replaced. Overall it's not a bad place to stay or anything. I just think that for $300/night and being classified as a "4 star" hotel, bare minimum is not having at least half the receptionists with a unwelcoming demeanor, workers standing around the lobby but not offering to help with luggage, lotion in the bathroom, and a shower that's temperature can be turned to cold. The saddest scene for me was when I went to the reception to ask a question. There were two workers - one very friendly, the other not. I asked the friendly one, and she turned to the cold one to ask her the question, and she responded with her cold unwelcoming vibe. I then saw the "In Training" badge on the friendly worker, and it all made sense.

• Lu★★★★★5 months ago

  This has been one of the worst hotels I’ve ever stayed out. We used it for corporate work travel this week and is definitely NOT a 4 star level hotel. The people at the hotel were nice that’s the positive & that’s it. Rooms were ok ! Clean at least. But bathroom needs upgrade. The breakfast was disgusting!!! me, and my coworker order their breakfast and it was not eatable. The eggs were so chewy dry and did not even taste like eggs. their roasted potatoes that came with the breakfast were black color you can tell they’re using old oil. They were so oily & saggy. $40 for the breakfast. My colleague also cannot eat the breakfast. It was just too disgusting. On top of fact, they’re charging me $300 more of what they should have charged me and I’ve been trying to call and it’s been impossible to speak with someone. Someone that sounds like they are outsource picked up and he was not very helpful at all! He told me that I needed to speak with the front desk about the charge. I told him that’s what I’ve been trying to do, but that their automated system keeps refusing to and keeps trying to send me a stupid text on my text messages and then he started telling me how I should have waited to get front desk option. First of all, there was no front desk option so I selected operator and when I did, the stupid automated service kept telling me that they could resolve the issue for me and they could send me a text when I kept saying no and asking for front desk, it sent me to him and then he started questioning me what did I respond to the machine & said the automated machine gives you other options really!! I was just so annoyed at this point. I told him I just need help and that I don’t need to be questioning about their automated system that I need the front desk and he just give me the same number that I already dialed again & was NOT helpful at all. I called again. I pressed the option for operator because there’s no specific front desk option and just kept ringing and ringing and ringing and nobody ever picked up. I called again and tried requesting billing and an automated message comes up saying that it’s easier if I just email them. To say that I hated this Hotel is an understatement. The people at the hotel were nice but now that I have an issue and I need help nobody can help me. It seems impossible to find someone. My last night there my card was not working. I think it was one of their elevator systems. I ran out of Kleenex in my room, and I thought when I came back from work that it would have been refilled, but nope it was empty. Nobody refilled the Kleenex. It was already almost empty on my first day there. I just let it go I was leaving next day. Also, you can hear everything there was someone next-door to me that kept snoozing their alarm for an hour starting at 5:30 AM until 6:30 AM every morning. I can’t say that I hate this. Hotel is an understatement. I already told my boss and the EA that coordinates corporate stays that we need to stop using this hotel for co-workers .

• G T★★★★★6 months ago

  (four nights stay) Good hotel, a bit expensive. But what spoils the entire experience is their non-communication and service. I have been pre-auth (as it is) 400 USD as deposit. It is now three weeks after my stay, and i still do not have news about my refund. I contacted the manager, who didn't seem to have time to reply to me. This is a huge sum that's blocked, and i feel scammed by that poor service. For this, i would not recommend at all this hotel. Try the other hotels around. (Follow-up) As much as i would like to contact you, the only email i had is the one where the person is not replying. I'd happily welcome any solutions to solve the issue, but i need a working email.

• M. Guenther★★★★★4 months ago

  Stayed here not the first time and like this property a lot. Good location to everything and in Walking distance. The Rooms are typically Marriott and provide everything you need. The staff is always very friendly and helpful in this property. The M Club serves good Breakfast daily until 10:00am. Shot out for Mr Richard, he runs the Lounge perfectly even when it is packed. Refill of food items even 5min before closing the buffet.

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