Ottawa/Kanata Hotel & Conference Centre

• Alicia Irwin★★★★★4 months ago

  We had an absolutely wonderful stay and cannot say enough about the cleanliness of the hotel and, most importantly, the incredible staff. From the moment we arrived, the front desk team—Paul, Dave, and Karrah—were outstanding. We were in town for a kids’ hockey tournament, and as many families know, not all hotels are particularly welcoming to teams of children. This was completely different. The staff went above and beyond to greet our kids, engage them in conversation, and genuinely make them feel welcome and valued. We had an unfortunate schedule change on checkout day that left us with an eight-hour gap between games. Without hesitation, the staff graciously extended our checkout time and even provided a conference room for the families to relax in. They made what could have been a stressful situation completely seamless. It was just as easy for several families, including ours, to extend our stay by an extra night. After the kids returned to the hotel having won the gold medal, the staff was waiting with excitement, offering sincere congratulations and little celebratory chocolates. It was such a thoughtful and memorable gesture. The next morning, Paul greeted the girls with genuine excitement about their hard work and win the night before—it truly meant so much to them. The girls absolutely adored their stay at this lovely hotel, and as parents, we were so grateful for the warmth, flexibility, and kindness shown to our families. This is a place that truly understands hospitality. We would not hesitate to return and highly recommend this hotel to anyone—especially families traveling with kids.

• Shannon Wilson-Stainburn★★★★★4 months ago

  ⭐️⭐️⭐️⭐️⭐️ We had an absolutely incredible stay at the Kanata Inn and Suites during my daughter’s hockey tournament, and I honestly can’t say enough good things about this place. We arrived on Thursday and ended up staying an extra night on Sunday due to a late game, and from the moment we walked in, we felt so welcomed. Paul greeted us with the biggest, most genuine smile and such positive energy — he immediately made us feel comfortable after a long drive. That level of warmth continued throughout our entire stay. Our rooms were amazing: spotless, extremely comfortable, and clearly well cared for. The housekeeping staff were so kind and friendly, even during check-in, which really stood out. Dave was also incredible, and the kids had the best time the whole weekend. The location is perfect for families — there’s an arcade directly across the street and tons of great restaurants in the plaza, which made downtime between games so easy and fun. What truly sets this hotel apart, though, is how far above and beyond the staff go. On Monday morning, while we were having coffee, they brought us chairs and water without us even asking. And Paul surprised the girls with custom certificates celebrating their championship win at the Painted Purple Tournament — something none of us will ever forget. It meant so much to the team and parents. We’ve stayed at many hotels over the years for hockey tournaments, and this was by far the best experience we’ve ever had — and that’s entirely because of the staff. Even the French restaurant on site was outstanding — incredible food and the best martinis! I honestly don’t know how so many wonderful people can work in one place, but the Kanata Inn and Suites has figured it out. If you’re traveling for a tournament, family trip, or just need a great place to stay, I couldn’t recommend this hotel more highly. We’ll absolutely be back.

• Connor★★★★★2 weeks ago

  The only charger i brought was a USBC and the hotel only had regular USB plugs. But Peter at the front desk offered me his personal charger for the night. I have a meeting in the morning and will need my phone. Not something he had to do but he did not hesitate to help. Very friendly man who saved me big time. Much appreciated Peter! Hopefully management gives him the props he deserves!

• camelle★★★★★4 months ago

  We had an excellent stay at the Holiday Inn & Suites Ottawa Kanata! The rooms were spacious, clean, and very comfortable, with all the amenities we needed. The beds were cozy, and everything felt well-maintained.The staff were friendly, welcoming, and went out of their way to make our stay enjoyable. The breakfast was fresh and had a good variety of options, and the location is convenient for exploring Kanata. Overall, a fantastic experience we’ll definitely be coming back on our next visit!

• Jessica Evans★★★★★5 months ago

  Stayed here for one night to visit for a Senators game and had a great experience! Our room was huge and very clean (end room at the end of the hall). It featured a huge walk in shower which was very nice. The man at the front desk was very welcoming and helpful with information regarding bus routes and other local advice. Desiree at the bar took phenomenal care of us, I’d give her extra stars if I could!

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