Hotel 116 - Coast Hotels - Bellevue

• Chris★★★★★4 months ago

  Final Update: Management has since reached out to apologize and clarify their previous response. They acknowledged that I did report the noise during my stay and that their attempt to resolve it was insufficient. They also confirmed they are now reviewing the lobby air pressure and HVAC issues I brought to their attention. As a result, they have comped the entire stay. I appreciate the professional follow-up and the refund, though I hope the mechanical improvements are prioritized for the comfort of future guests. ----------------- I am updating this because the hotel's response claims they were "unaware" of these issues. This is incorrect. The noise from the adjoining room was reported to the front desk in real-time; while it stopped briefly, it resumed shortly after, indicating a failure in management to actually resolve the disturbance. Regarding the air quality: the heavy perfume in the lobby and elevators is a clear attempt to mask the smoke odor pulled in by the building's lack of positive air pressure at the entrance. This is a structural HVAC issue, not a housekeeping oversight. As a repeat guest of Coast Hotels in BC, I am disappointed by the lack of standards here. Even your own staff acknowledged during my stay that the Canadian properties are of a much higher quality than the Bellevue location. I expected better brand consistency and a more honest engagement with guest feedback. ----------------- I had a very disappointing stay here due to several significant issues. The most concerning was the air quality; the entire hotel, including the lobby, hallways, and elevators, smelled strongly of cigarette smoke masked by heavy perfumes. As someone sensitive to air quality, this caused me actual respiratory issues during my stay. Sleep was nearly impossible as well. The occupant in the adjoining room blasted music with heavy bass and high-pitched tones until 1:00 AM. Furthermore, the in-room air conditioning unit was extremely loud and sounded as if it were suffering from a mechanical failure. Between the noise and the poor air quality, I cannot recommend this hotel.

• Jamie M★★★★★a month ago

  My husband and I always stay at Hotel 116 whenever we are in the area. The staff is amazing. The front desk employees are kind, helpful and knowledgeable about the area. They always go above and beyond to make you feel welcome and to make your stay wonderful. The lobby is very warm and inviting. The rooms are always very clean, and they have a great layout with plenty of storage space to feel right at home. They are located within walking distance to the light rail for an easy trip into Seattle. We strongly recommend Hotel 116.

• Misce H.★★★★★2 weeks ago

  The staff was wonderful. I was thankful the pool was open: my husband and daughter were able to swim while I was in the hospital. We chose Hotel 116 because of how near it was to Overlake. Staff worked with us on our stay. We came a night early; and they have us a late checkout (which we ended up not needing). But, it was there if needed it. The rooms need lights. At least ours did. There was no overhead lights on the ceilings. Only 4 small lamps. And, our king size bed was saggy in the middle and floppy on the sides.

• lauralee jimenez★★★★★4 months ago

  I have stayed here in the past. I have been happy each time. The staff is helpful and friendly. The rooms are a bit dated but very clean and tidy! I was in a room towards the front of the hotel & I noticed it was a little more noisy. Ho estoy it seemed like cars were racing down that road late at night. That is NOT the hotels fault. Thank you for a nice stay close to my doctors if you are being seen at Overlake. Thank you & until next time

• Joseph Hutchins★★★★★4 months ago

  I’ve stayed at the 116 just shy of 130 times since the start of 2023. This is not a joke. As a long commuter (work in Bellevue…live in Portland), it is ideally located / priced for me. When I drive, it’s a 5-min skip to work. When I fly, it’s just as easy to walk into downtown (15 min or so…I walk fast). And again…can’t beat the price. Yes, it’s spendier in the summer months, but what hotel isn’t. Oh, and did I mention they quite literally treat me like I live there? I mean, I kinda do but it’s so nice not to be treated like some nameless bozo every week. I’ve never really considered trying other places and have only stayed in one other hotel since starting this long commute journey over 3 years ago: the Coast property in downtown Seattle. Lol! Thx for making my too frequent trips up north so easy, Coast friends!

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