Red Lion Hotel Bellevue

• Christina Tucker★★★★★3 weeks ago

  Pleasantly surprised! I was a little skeptical after reading some of the reviews but it is a great place to stay. We had the room right next to the customer service desk on the ground floor. It was large, clean, the A/C worked great and the bed was big and comfy. Bathroom had great water pressure and had a nice hot shower. Price was amazing and it is right across the street from a newly built tram stop to conveniently explore Seattle. Glad we decided to stay here after all. Don’t let the “vintage” appearance from the outside deter you. Very pleased.

• Erica Foster★★★★★4 months ago

  I booked a room on Priceline for 1 night. We arrived at 5pm, around 6 I left my adult daughter to take a nap while the rest of us ran to get food. When we returned she was asleep and there were bed bugs in the blanket near her face. We immediately took the bug to the counter and told them we would be leaving. They refused to give me a refund. I was charged over $200 for a couple hours and a terrible experience. pictures included of the card they gave me to contact manager with the bed bug, and the bedbug on the counter in the room when we asked Chat GPT what I already knew.

• Kanwar Singh★★★★★a month ago

  SHAME ON YOU ..!!!!! Absolutely unacceptable experience at Red Lion Hotel Bellevue. My pregnant wife and I came directly from the hospital today after spending hours in OB emergency because she is very close to delivery and experiencing severe pain and cramps. The hospital advised us that delivery could happen any hour or any day and asked us to return immediately if the pain worsened. Because driving all the way back home would have been risky and stressful during this medical situation, I booked and fully paid for a room at this hotel in advance the night before. I also personally called the hotel earlier today explaining our emergency situation and requested an early check-in if possible. I was told by staff that they would accommodate us around 2:30 p.m. When we arrived around 3:45 p.m., my wife was still in pain, sitting in the lobby holding her stomach with OB emergency paperwork and hospital stickers visible. I respectfully explained our situation again and reminded the front desk employee about the earlier conversation regarding early check-in. Instead of showing even basic empathy or professionalism, the staff member at the front desk was extremely rude, dismissive, and disrespectful. She repeatedly said, “What do you mean by 2:30?” in an aggressive tone and refused to help in any way, saying no rooms were available and that we had to wait until 4:00 p.m. What shocked me the most was that within about 10 minutes — around 3:55 p.m. — the exact same employee suddenly announced loudly for everyone waiting in the lobby to line up because rooms were now available, and she started handing out keys to multiple guests immediately. So somehow, when a pregnant woman in visible pain urgently needed help at 3:45 p.m., there were supposedly “no rooms available,” but minutes later several rooms magically appeared. The lack of compassion, communication, and professionalism was unbelievable. The employee was chewing gum during the interaction, showing attitude the entire time, and when I politely asked for her name, she responded with, “Why do you want my name?” Everything is recorded on the hotel cameras. I completely understand hotels can be busy. I understand policies. But customer service, humanity, and basic decency should still exist — especially when dealing with a medical emergency involving a pregnant woman close to labor. The only reason we still stayed here is because my wife was exhausted, in pain, and we had already paid for the room while needing to stay close to the hospital. Management seriously needs to review the behavior and training of the front desk staff. One employee with this level of attitude and lack of empathy can destroy the reputation of an entire hotel. Very disappointing experience during one of the most important and stressful moments of our lives.

• Ann★★★★★8 months ago

  I stayed at the Red Lion Hotel, and unfortunately, this was the worst hotel experience I’ve ever had. The room had a strong, moldy odor, and the carpet outside the bathroom was wet. While I was sleeping, my body started itching, likely due to the poor condition of the bedsheets. The staff’s attitude was extremely unhelpful anything you ask for, the answer is always “no.” When we asked to see the room before booking, the front desk girl said no one was available to show it, but after we paid, we saw multiple staff members walking around. We also tried reporting the poor condition of the room to the manager, but the front desk staff said the manager was not available. Overall, this hotel is poorly maintained, has terrible customer service, and provides an unpleasant and unhygienic experience. Definitely not worth the money, I would never stay here again. That said, if you still decide to stay here, I highly recommend dining at Din Tai Fung nearby, the food is amazing and the service is excellent.

• Jibran Ilyas★★★★★2 months ago

  So I have been there from 09 to 11/4/2026. The usual checkin time was 1500hours as protocol but I have been asked to wait until 1600hours before the checkin. Also, if I wouldn't have asked them for a checkin at 1600hours, they dint even bother to take a note. They have taken the securtiy deposit of 50usd saying it will be refunded after the checkout. But, now even after 2 weeks have been passed, I am nowhere of getting it. I have booked it via agoda and the email address that they have provided there is not working. Please be aware of this property before make a booking with them.

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