Best Western PLUS Kalamazoo Suites

• Shannon M.★★★★★a month ago

  Had a great stay here. The beds were comfortable, as were the pillows. Just stayed one night to get off the road and slept very well. There was a little bit of highway noise from the room but it really wasn't bad at all. The first floor of the hotel smells heavily of chlorine but I did not notice the odor on the fourth floor. It just smelled slightly of fresh paint in the halls. The room was very spacious and although the bathroom was on the smaller side, there is a kitchenette area with a second sink which helped with multiple people getting ready in the morning. They are generous with the hot water. I would recommend getting a room as far as you can from the elevator, the door makes an atrocious noise as it opens and closes. Also the whole thing creaks and moans as it moves and it's quite slow but carried us and our luggage just fine. The breakfast looked pretty decent but I'm not a breakfast person so I just had a little yogurt. I liked the view of the trees from our room!

• Misty Bishop★★★★★4 months ago

  We stayed to attend a hockey game. Lobby was clean. staff was friendly. Breakfast was ok for hotel breakfast. Biscuts not fully cooked, potatoea cold. One of our rooms had a non working light, had a sofa bed and no bedding in room had to ask for it. The other room the bathroom door was broken. The major downfall for us was. We picked this hotel so we could come back from.the game and enjoy the pool and hot tub. Wrong. There was a party happening and upon our return there were well over capacity amount of children in pool, with parents taking over lobby watching through window. Not un the pool area with them. I called down and asked about it and was told they should all be out by 9pm. and the pool closes at 10. Went down after 9. There were still a dozen kids in there screaming with 1 adult drinking in hot tub. The kids were all playing in hallways and paid no attention to others walking. They left trash every place. and screaming in hallways all hours of night. One of our rooms was on 2nd floor and we could hear them running above us until 2am. Elevator was broke. so had to take stairs to the other 4th floor room.

• Angela Ashcraft★★★★★4 months ago

  We had a wonderful stay and truly have no complaints! From the moment we arrived, Jessie at the front desk was incredibly accommodating and helpful — she made check-in smooth and welcoming. The rooms were very spacious, clean, and had everything we needed for our stay. We were traveling with a large group of friends who also stayed at the hotel, and everyone agreed they would definitely come back. The pool was a big hit with the kids — they absolutely loved it! The breakfast options were also great, with plenty to choose from each morning. We would absolutely stay here again and highly recommend it to others!

• Sztuk aaron★★★★★2 months ago

  I had a wonderful experience staying at Best Western Plus. The property was clean, well-maintained, and had a very welcoming atmosphere. The staff were friendly, professional, and always ready to help with anything I needed. My room was spacious, comfortable, and spotless, making it easy to relax after a long day. Breakfast was fresh, delicious, and had a great variety of options. Overall, it was a great place to stay, and I would definitely come back again. Highly recommended!

• Jason Horstman★★★★★a month ago

  Staff were professional and courteous. We found bed bugs in our first room, 206 before going to sleep the first night of our stay. We were moved to Room 207 in which we also found bed bugs. We caught one bed bug and gave it to the front desk. We also emailed multiple photos of bed bugs found in the rooms to the hotel. There was no point in attempting to move to a third room, so we made the most of the situation while we were there and did our best to protect ourselves from the hotel's infestation. Our home and vehicle are now infested with bed bugs contracted from the hotel. We were at the hotel for four nights in total. We requested the hotel reimburse us for the infestation by refunding the cost of our four night's stay. Staff made it very clear multiple times during two separate phone calls that the owner would only compensate a single night's stay and that the owner refused to budge on this. We observed other guests coming into and going out of Room 206 the day after we moved out, so we do not believe that the hotel took any measures to keep those guests safe either. We have already spent more than $1,500 trying to fix this situation caused by the hotel's negligence. Because the owner made it clear they would not attempt to make us whole, we will be reporting this incident to the corporate offices and posting to every public review platform we have access to. We will do everything in our power to prevent others from making the same mistake we did by staying at the Best Western Plus Kalamazoo Suites. Had the owner attempted to do right by us, we would have reflected it in our reviews. They did not. If the owner chooses to alter their decision and attempt to make us whole, then our reviews will be updated to reflect that change.

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