Homewood Suites by Hilton Kalamazoo-Portage

Largest single room: 800 m².

• PJ TV★★★★★a month ago

  I've stayed at many Hilton properties over the years, but my experience at Homewood Suites by Hilton in Portage, MI, was truly unforgettable—and it all starts with the people. From the moment I walked in, I was treated like family, not just a guest. The front desk staff greeted me with genuine warmth, and the manager Alyssa and assistant manager Rhonda went above and beyond to make sure every single need was met they amazing people . As a Hilton Diamond member, I'm used to being acknowledged, but here it felt personal—they actually remembered my preferences, checked in on me throughout my stay, and made me feel genuinely valued. It's rare to find that level of sincerity. The service philosophy here is simple: just ask, and you shall receive. Need an extra pillow? Done. A late checkout? No problem. A local restaurant recommendation? They'll give you five with a smile. Nothing was too big or too small. It's the kind of place where you feel like you're staying with friends who just happen to run a top-tier hotel. And the property itself? Spotless. Comfortable. Thoughtfully designed. The suites are spacious, the beds are dreamy, and the common areas are inviting(recently renovated). Whether you're traveling for business or leisure, everything you need is right at your fingertips. Location-wise, you couldn't ask for more. The hotel is conveniently situated near everything—great restaurants, a fully stocked gym, and grocery stores just minutes away. You're close enough to enjoy all that Battle Creek and the surrounding area have to offer, yet tucked away in a quiet, safe spot for a peaceful night's rest. If you're ever passing through the Battle Creek, MI area, do yourself a favor and spend a night (or more) at Homewood Suites by Hilton in Portage. Whether you're a Diamond member like me or a first-time guest, they'll treat you like royalty. I left feeling rested, appreciated, and already planning my return. Thank you to the entire team—you've earned a customer for life.

• Deborah Cody★★★★★a month ago

  We arranged for friends to stay here for the holiday and from the lady who helped us make reservations to the impeccable cleanliness of the room thanks to Kimberly king..they were greatly satisfied with the amenities and the service received. Thank you so much! Great hotel! This is our 2nd time arranging stays here and we are never disappointed. Definitely will make reservations again

• Sarah Lovell★★★★★2 months ago

  We recently stayed here unexpectedly because our original hotel stay at the neighboring hotel was overbooked and they could not honor our reservation. I have been a loyal to that brand. This hotel was neat and clean. The staff were friendly and engaging. Rhonda, the manager on site was amazing and went out of her way to make us comfortable. We will stay here again for sure!!

• Kim Marie★★★★★4 months ago

  Location is right off the highway. Great location with all the different varieties and choices of food. My issue was the room service. Stayed for two weeks for work. The day I checked in, the room had a pleasant fragrance. The first week was ok. Towels refreshed 1 time. Second week, nothing. When I asked why I didn't get service or have the sheets changed, I was told I had the do not disturb sign out. Never had it out. Kitchen towel, dishwasher soap, never replaced. But my personal items were moved and turned upside down that we're on the counter. Room never smelled fresh after the first night.

• Kay Cole★★★★★a month ago

  This was a one night stay and I have always enjoyed staying at this brand because it felt more like home. When I opened the door I was immediately hit with the smell of pot like there had been party in there. This smell makes me sick, so kicked the air up and the fan. Got an immediate headache! Ruined my stay!

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