Home2 Suites by Hilton Kalamazoo Downtown

Largest single room: 1 056 m² across 2 configurable spaces.

• MrCurious★★★★★4 months ago

  I don't know where to start. Room was booked with a group but paying separately and I'm a Diamond member. The Assistant Manager (as listed on the name tag) said my Honors number was added but may not receive points. I understand at times that may happen, however my Honors number never was attached. I noticed this by logging into the app and my stay wasn't showing. Everyone I asked (2 different reception representatives and Honor outsourced telephone number) did not take ownership of the problem. They all passed it to the next person, even when I went back to the desk at 3pm per their instructions, the Manager "was not on the property and won't be back until the next day". So what happens when something goes down in a hotel with eight floors? Very strange being a customer facing Manager myself, that no one was available in the early afternoon. In addition some room amenities (soap, tissues) weren't fully stocked for a multi day stay and there was food left in the refrigerator from a previous guest! I didn't even get a chance to explain that to them after being told by three people they couldn't assist me at all. Now I have to continue to deal with this, aa now they will have to credit charges that are normally free with Diamond status that would've been taken care had someone stepped up, took ownership of the problem, and solved the issue. I never remember having this situation occur at other Hilton branded propeties until now. I noticed at the front desk there are no business cards (for the various Managers and Supervisors) and no listing of the peoperty owner/investor (I found it looking at public records DHC). Adding insult to injury in the morning the housekeeping staff let's the doors slam on the lock, versus using a door wedge in order to minimize any noise/disturbance. I will not be returning to this location. Infuriating.

• Jorge Martinez★★★★★3 months ago

  I had a great experience at this home2 suites, it seems they are new because both the facility and the rooms were very clean and modern. I only spent one night but staff were super friendly although they forgot to recognize my status or to give me the welcome gift as a Hilton Honor but I forgive them, we had a good conversation lol. Location was great, right in downtown. Unfortunately not much going on around, at least the day we went the city was dead. Only negative observation was the breakfast hours. 6am-9am its kinda early to ends breakfast, usually it finish by 10 or 1030 but 9am it definitely pretty early, specially for those that likes to stay in bed longer. Other than this very nice stay.

• Derrek Warden★★★★★a month ago

  Parking garage is not very easy to find. No clear signage that I could tell. Key cards don't actually open the gate. Its the city's problem according to the hotel. Not sure what the benefit of paying $20 a day for parking in any case. When you do find it - sky walk is on the 2nd floor. Digital key apparently doesn't work on the elevator. So be prepared to lose that honors member convienence of online check-in. They won't let food delivery deliver straight to your room so - be prepared to walk to the Hilton garden inn in the same building to grab it because no one can seem to figure out where the Home2 suites actually is. Staff didn't impress by waiting 5 hours to answer a chat via the app, well beyond "a few minutes" as promised by the app. They never answered my text despite "text us anytime" being sent on my first night. So won't even try that again. Lastly, the door catch on my door was broken. Didn't make me feel super secure, but kinda afraid they would've put someone more vulnerable in this room had i complained. All in all. Worst Home2 I've stayed in, I'll definitely still consider the brand, but can't wait to leave this location tomorrow.

• Ashley Thrash★★★★★3 weeks ago

  My experience was absolutely terrible. I was checked into a room that was not cleaned. When I came in the room the refrigerator was dirty, the bathroom had trash in it, the shower was dirty, the floors were dirty as well. I called the front desk and they sent up housekeeping. The woman came in and told me I should have never been put in the room because in their system they didn’t have the room cleared for check in! I was told I would get a discount. Was I given said discount? Nope! So I called them and asked about the discount. The worker told me the manager was offering me 2 free drinks from the bar, but I never came to get them….. well when was I told that? Also 2 free drinks is not acceptable for putting me in a dirty room that I had to clean up myself with my own cleaning supplies. I have stayed at this hotel 3 times and never had an issue. How this was handled was unacceptable, and I will not be staying here again.

• Julie Foco★★★★★2 months ago

  Giving one star for service because I don’t think housekeepers realize not everyone leaves the hotel during the day. Have a migraine today, stayed in room. The slamming of the doors and the moving(I think) of furniture is ridiculous!! I don’t understand it, as if no one is left in hotel rooms while they’re cleaning. The rooms are super clean and housekeepers are friendly when seeing them. However the slamming and all the noise just seems uncalled for. Migraine sufferer not appreciating it! Sounds like they are remodeling above me and around me! Very annoying!! Ughhhhh🫠🫩

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