Morton's The Steakhouse

Largest single room: 792 m² across 8 configurable spaces.

• K W★★★★★3 months ago

  My solo experience was amazing with the help of my server (Paradise). She was very attentive to everything I needed and had some great recommendations on food and drink items that I actually loved a lot. I would most definitely revisit Morton’s downtown.

• Sparkle Davis★★★★★4 months ago

  Food was ok but service be was terrible. Our initial server Amy immediately left a bad taste in our mouth with her demeanor. As she was taking our order my friend ordered fries in which she responded with a deep sigh which I’m not sure why it was needed. We were then told we were not allowed to have shrimp added onto a salad which has been done before in the past. We were also told our checks could not be split 5 ways only 3, which we have split it more ways before in the past. With all this said we spoke with Andy the manager who then told us the complete opposite of what our server said. We were allowed to add shrimp, we were able to split the check 5 different ways and was told it is only done for parties of 10 or more, and he switched our server to Danny, who was not much better. After telling him it was my birthday he just said ok and completely disregarded it which I took offense to. He lightweight seemed to have an attitude as well. After our dinner was over we met 2 servers Paradise and Max. After telling them it was birthday they asked was I offered a dessert and I told them no. So they brought us out a menu and let me choose which dessert I wanted. I was happy and lucky to have met them at the end of the night as they made the experience better with there personality’s and kindness. If it were not for them I would not have enjoyed my birthday dinner. For me to choose this restaurant for my birthday, a very special day for me, spend the amount that we did and ended up being treated the way we were in such a “high class establishment” makes me never want to return. I’m not sure if other customers were treated this way but to have this experience in fine dining speaks volumes as a customer. Andy did what he could to make it right and for that I greatly appreciate him as well as Paradise and Max for cheering me up at the end of the night. However Amy and Danny I can not say the same.

• Dee Jones★★★★★5 months ago

  This was my husband’s and my first time dining at Morton’s Steakhouse in Cleveland, and unfortunately it was a huge disappointment. The food was absolutely not worth the price, and the hype surrounding this place is definitely overrated. I ordered the 12 oz filet, and my husband ordered the tomahawk steak. Both steaks came out burnt, which you can clearly see in the photo. For a high-end steakhouse, this was unacceptable. We also ordered a Caesar salad, and it was honestly horrible. The smell alone was overwhelming—it reeked of fish. We couldn’t even eat it. Our waitress was kind enough to bring us a plain salad with dressing on the side, but sadly it still smelled and tasted like fish. It was obvious the dressing had way too many anchovies, making it completely inedible. We attempted to order a loaded baked potato with no salt, but were told they couldn’t accommodate that request. Instead, we ordered onion rings, which arrived cold and tasted awful. The only positive thing I can say is that the bread was good. Overall, for first-timers, we were not impressed at all. With prices this high, we expected a much better experience. Unfortunately, this visit did not come anywhere close to “wow.”

• Alexis Mcadoo★★★★★5 months ago

  We dine at Morton’s Steakhouse about four to five times a year and have generally had good experiences in the past, which makes this visit especially disappointing. Unfortunately, this was hands down the worst dining experience we’ve ever had at Morton’s—or any upscale restaurant. After being seated, it took 25 minutes for anyone to come to our table to ask what we wanted to drink. Once we finally ordered, it took an additional 20 minutes just to receive our drinks. Our server never introduced herself, so I can’t even provide her name. Her demeanor was rude and dismissive—every time she didn’t hear or understand what we said, she responded with a sharp “What?” instead of something polite like, “I’m sorry, could you repeat that?” She was also extremely forgetful and repeatedly failed to put in our drink orders, causing long delays between rounds. We then waited 30 minutes for our appetizers: bacon-wrapped scallops and Rockefeller oysters. Both arrived cold. The scallops were overcooked and rubbery, and noticeably smaller than what Morton’s used to serve. We received only three tiny scallops, whereas we used to get four larger ones. The Rockefeller oysters were the worst I’ve ever had—this was my first time trying them, and I’ll never order them again. I usually get the raw oysters, which are far better. Our entrées took over an hour to arrive, despite the restaurant not being busy at all. Tables seated after us—with four or five people—received their food before we did, while there were only two of us. When the food finally arrived, it was stone cold. • My husband ordered lamb chops, requested warm pink inside. They came out rare, barely cooked inside, and only grilled on the outside. • I ordered the filet mignon and lobster tail. Both were cold, and the lobster tail was extremely salty. • The cream spinach and mac and cheese were clearly sitting under a warmer for far too long. We informed our server that the food was cold and unacceptable. Her response was simply, “Okay, I can have them warm it up.” When my filet was returned, it was no longer a filet—it was dry, overcooked, and more like a roast. The lobster tail was also dry from being reheated. My husband’s lamb chops were sent back to be cooked longer. When they returned, the bones were burnt and brittle, literally breaking apart—a clear sign of being overcooked improperly. The inside was still undercooked for his liking and the meat was tough. The manager did come over and offered dessert. We ordered the lava cake, which was also disappointing—0/10. To make matters even worse, after we paid our $370 bill, the tip reflected the poor service we received. Our server then made a completely unacceptable comment, saying: “Are you fing kidding me? You’ve been here for four hours and this is all I get?”* We were there for four hours because we were waiting on food and service most of that time. Morton’s has always been a place we enjoyed, but this experience was shocking. The service, food quality, and professionalism have gone downhill significantly. This is no longer worth spending hundreds of dollars on. Honestly, I’ve had better food and service at McDonald’s. Extremely disappointed.

• Matthew Greminger (IV Earl of Northwood)★★★★★5 months ago

  The only thing more wonderful than the food was the service. Came on a Wednesday night so not too busy...everything was perfect. Get the Cajun Ribeye.. You won't regret it!

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