Los Cabos has established a strong foundation in accessible business tourism but requires focused improvements in public infrastructure accessibility and comprehensive information systems to achieve excellence. Key recommendations include: Enhance Public Infrastructure Accessibility Beyond Resort Properties: Conduct a comprehensive accessibility audit of sidewalks, crosswalks, and public spaces in downtown San José del Cabo and Cabo San Lucas, prioritizing areas frequented by business travelers. Implement a phased sidewalk improvement program similar to San Diego's 'Complete Streets' initiative, installing curb cuts, tactile paving, and clear pedestrian pathways connecting hotels, restaurants, and business districts. Ensure the marina expansions and downtown revitalization projects incorporate universal design principles from the planning stage, including accessible waterfront promenades and public gathering spaces that accommodate wheelchair users and travelers with mobility devices. Develop Comprehensive Accessible Transportation Network: Establish a dedicated accessible shuttle service connecting the airport, Tourist Corridor hotels, convention venues, and downtown areas, featuring wheelchair-accessible vehicles with trained drivers, similar to Vancouver's accessible convention shuttle program. Partner with local taxi and ride-share companies to certify and promote accessible vehicle options through a recognition program, ensuring business travelers can reliably book accessible transportation. Create clear signage at Los Cabos International Airport and major venues indicating accessible transportation options, pickup locations, and booking procedures in multiple languages. Implement Robust Digital Accessibility Information Systems: Develop a comprehensive accessibility portal on the Los Cabos DMO website featuring detailed accessibility information for venues, hotels, restaurants, and attractions, including photos, measurements, and specific features, modeled after Visit Seattle's accessible travel guide. Create downloadable accessibility maps showing accessible routes, parking, restrooms, and services throughout the destination, available in multiple formats including screen-reader compatible versions. Establish a pre-arrival accessibility concierge service allowing business travelers to communicate specific needs and receive personalized guidance, ensuring seamless experiences from planning through departure. Expand Business Services Training and Certification: Implement mandatory accessibility awareness training for all convention center staff, hotel meeting planners, and DMC personnel, covering disability etiquette, assistive technology operation, and emergency procedures for guests with diverse needs. Develop an accessibility certification program for business service providers (venues, caterers, AV companies, transportation) similar to Melbourne's 'Accessible Tourism Accreditation,' creating a verified network of inclusive suppliers. Establish partnerships with accessibility consultants and advocacy organizations to conduct regular facility assessments and gather feedback from business travelers with disabilities, using insights to drive continuous improvement across the destination's business events ecosystem.