Based on the score of 78/100, Kaunas should focus on enhancing comprehensive accessibility coverage and information systems to elevate from strong performance to outstanding accessibility standards. Key improvement recommendations include: 1. Expand Physical Infrastructure Accessibility Beyond Core Areas: Implement a systematic accessibility audit and upgrade program for the historic old town area, which serves as an attractive backdrop for business events but may lack comprehensive accessibility features. Create accessible walking routes connecting major business venues, hotels, and the old town with tactile paving, audible crossing signals, and clear wayfinding. Barcelona's Accessible Tourism program provides an excellent model, mapping accessible routes between key tourist and business areas with detailed gradient information and rest points. 2. Develop Comprehensive Digital Accessibility Information Platform: Launch a dedicated accessible business tourism portal with detailed accessibility information for all venues, hotels, transportation options, and routes, including photos, measurements, and user reviews. Partner with AccessibleGO or similar platforms to create interactive maps showing accessible facilities, parking, restrooms, and services. Vienna's accessibility app provides real-time information on accessible routes, venues, and services, which has significantly improved the experience for business travelers with diverse needs and could serve as a benchmark for Kaunas. 3. Establish Certification Program for Accessible Business Services: Create a destination-wide accessibility certification program for hotels, venues, restaurants, and service providers, with clear standards and regular audits. Provide training and financial incentives for businesses to achieve certification levels. Melbourne's Accessible Tourism Accreditation program has successfully increased the number of certified accessible venues by 40% and improved service quality through structured training and recognition, demonstrating measurable commitment to inclusive business tourism. 4. Enhance Multi-Modal Accessible Transportation Integration: Expand accessible public transportation beyond buses to include accessible taxi services with booking apps, rental vehicles with adaptive equipment, and clear connections between Kaunas International Airport, railway station, and business districts. Implement real-time accessibility information for all transportation modes. Helsinki's Whim mobility app integrates all transportation options with accessibility filters, enabling seamless journey planning for travelers with special needs. 5. Strengthen Support Services and Inclusive Communication: Establish a dedicated accessibility support desk or hotline for business event organizers and attendees, providing pre-arrival information, on-site assistance coordination, and accessibility equipment rental. Develop multilingual accessible communication materials including easy-read formats, sign language interpretation services, and sensory-friendly venue options. Singapore's Enabling Masterplan includes dedicated concierge services for accessible tourism that have increased business event participation by travelers with disabilities by 35%, demonstrating the value of proactive support services in attracting inclusive business events.